Your concierge.Everywhere. 24/7.
The AI concierge that knows your property and its neighbourhood like your own team, available for your guests on WhatsApp.
Hospitality · Hotels · Retail · Events · Airbnb
Every guest has a question.
Every question deserves an answer that is precise, immediate, and worthy of the place.
Technology designed by concierges, not by developers. Maison Chalambert is first and foremost a human concierge service, and it is where Maison Chalambert Intelligence was born: the concierge of your property. It knows your services, opening hours and recommendations, and answers your guests in their own language, 24/7.
Present at every stage. From the first scan to checkout.
The guest journey
Hôtel Désir
online
0%
Guest satisfaction index
0%
Fewer requests reaching the front desk
0%
Requests resolved automatically, no staff involved
A concierge that knows your house better than anyone, and never sleeps.
Maison Chalambert Intelligence
On the property side
You see everything.
Every exchange feeds your client space: request volume, satisfaction, recurring topics, languages, alerts on questions left unanswered. Enough to improve your services, your offers, your venue.
Dashboard
142
requests this week
4.8/5
satisfaction
3
unanswered
6
languages
Most frequent requests
- Breakfast
- Wi-Fi
- Restaurants nearby
- Spa & wellness
- Transfers
Recent alerts
- 3 questions left unanswered this week
- New guest review: 5/5, "Replied in 30 seconds, incredible"
Where it starts
An object of the room.
The experience begins before the first message. Every QR code is custom-made, designed for your property, and carries its own room number. It can also be paired with an NFC chip that opens the concierge with a simple tap of the phone.
- A custom QR code, designed for your property
- Optional NFC chip, no scanning needed
- One numbered code per room
Illustration. The QR code on this plate is real: scan it with your phone to try our demo concierge.
Made to measure
Your property.Your concierge.
The Maison Chalambert Intelligence concierge is never generic. Each property has its own, built only for that place. White-labelled: you choose its name, the one your guests will see. It knows your surroundings, your hours, and puts your own services forward.
- Your surroundings
- The neighbourhood, the access points, transport, what is open right now. Every answer is placed within your venue.
- The addresses nearby
- Restaurants, bars, culture, shops: a verified, up-to-date selection, never at random.
- Activities and hours
- Openings, last slots, today's events, seasonality. Without reliable information, the concierge says so.
- Your services, at the right moment
- Breakfast, spa, room service, late check-out, transfers, upgrades: the concierge offers them when relevant, never by force.
- From one venue to another
- A museum puts its exhibitions and ticketing forward; a festival, its shuttles and line-up; a shopping centre, its services and parking.
One engine, shaped for every venue
Hotels
Breakfast, spa, room service, late check-out, transfers, recommendations. The stay, guided end to end.
Discover
Contact
Let's talk about your property.
Tell us about your venue, your needs, your timeline. Our team replies personally, within 48 hours.
Frequently asked questions
How does the launch work?
A brief to frame your property, its services and its tone, then the concierge is built: knowledge base, identity, QR codes and WhatsApp as per your plan. You validate every standard answer before launch.
Does Maison Chalambert Intelligence replace my team?
No. It answers immediate questions, at any hour, and hands your team anything that needs an action or information it doesn't have. It's an additional concierge, not a replacement.
What languages does the concierge answer in?
It adapts automatically to your guest's language, across more than 30 languages, with no extra configuration.
Does Maison Chalambert Intelligence integrate with my existing booking system?
Depending on the project and your needs. Talk to our team to review compatibility with your tools.
What kinds of venues can use Maison Chalambert Intelligence?
Hotels, restaurants, retail, events, transport, and more broadly any public-facing venue with recurring questions.
How long before my concierge is live?
Our team gets in touch within 24 hours. Depending on your property, installation can be completed within a week.