AI concierge for Airbnb and rentals
Your rental's concierge, when you are not there.
Key box, Wi-Fi, heating, bins, check-out time: your guests write at every hour, and you are not on site. The concierge answers in your place, in the guest's language, with the information about your property.
Day to day
What your guests ask, at any hour.
- How do I get the keys?
- What is the Wi-Fi password?
- How does the heating work?
- Where do I put the bins?
- What time do I have to leave?
- Is there a bakery nearby?
How it works
From the first scan to the answer.
- 01
A QR code in the property
At the entrance or on the worktop, like a welcome booklet you never have to look for. One code per property.
- 02
The guest scans
WhatsApp opens, they write their question. No app, no account, at any hour.
- 03
The answer about your property
Arrival, equipment, house rules, local tips. The concierge answers in the guest's language.
- 04
You are no longer woken at night
Simple questions are handled without you. The ones the concierge cannot settle show up in your dashboard.
What we set up
Configured for your venue, not for everyone.
- A living welcome booklet
- The contents of your booklet, in a version that answers back. You update it when something changes in the property.
- Arrival and departure
- Key box, access code, times, check-out instructions. The guest has the information at the moment they need it.
- Equipment and instructions
- Heating, washing machine, television, coffee maker. Instructions you ask for rather than search for.
- Neighbourhood tips
- Bakery, restaurants, pharmacy, transport. Your favourites, rather than a generic list.
- Several properties, one overview
- Each property has its sheet and its QR code. A shared dashboard, to see which properties generate questions.
- Unanswered questions
- Each question the concierge cannot handle points to a line to add to your sheet.
An example
A conversation, as your guest experiences it.
A sample conversation with a fictional venue. Yours answers with your own information, under the name and in the tone you choose.
Marais Apartment
online
Good evening, we cannot switch the heating on.
23:20
Good evening. The control is on the living room wall, to the left of the door. Hold the top button for two seconds, then set the temperature with the arrows.
23:21
It works, thanks! And what time do we need to leave tomorrow?
23:22
Check-out is before 11am. You can leave the keys in the key box, code on the front door. Enjoy your stay.
23:23
Frequently asked questions
What people ask us before getting started.
- Is it suited to a single property?
- Yes. One property, one QR code, one sheet. You can start with one and add the others later.
- Can the concierge open the door or change a booking?
- No. It gives the information from your sheet, such as the key box code. It does not connect to your lock or to your booking platform.
- And if a guest reports a real problem?
- It reassures them and gives the steps you have set out, for instance your phone number. The report shows up in your dashboard.
Other sectors
The same concierge, for every kind of venue.
Contact
Let's talk about your property.
Tell us about your venue, your needs, your timeline. Our team replies personally, within 48 hours.
Frequently asked questions
How does the launch work?
A brief to frame your property, its services and its tone, then the concierge is built: knowledge base, identity, QR codes and WhatsApp as per your plan. You validate every standard answer before launch.
Does Maison Chalambert Intelligence replace my team?
No. It answers immediate questions, at any hour, and hands your team anything that needs an action or information it doesn't have. It's an additional concierge, not a replacement.
What languages does the concierge answer in?
It adapts automatically to your guest's language, across more than 30 languages, with no extra configuration.
Does Maison Chalambert Intelligence integrate with my existing booking system?
Depending on the project and your needs. Talk to our team to review compatibility with your tools.
What kinds of venues can use Maison Chalambert Intelligence?
Hotels, restaurants, retail, events, transport, and more broadly any public-facing venue with recurring questions.
How long before my concierge is live?
Our team gets in touch within 24 hours. Depending on your property, installation can be completed within a week.