AI concierge for shopping centres and stores
Your shopping centre's concierge, from the car park to the till.
Hours, stores, parking, click & collect, services: visitors look for the right information first, and shop afterwards. The concierge guides each visitor in their language, and highlights your services and commercial highlights.
Day to day
What your guests ask, at any hour.
- Where is the store I am looking for?
- How long is parking free?
- Where do I collect my click & collect order?
- Is there a space for children?
- What time does the centre close on Sunday?
- Where can I claim a tax refund?
How it works
From the first scan to the answer.
- 01
QR codes at the entry points
Car parks, entrances, information desks, lifts, windows. Each location can have its own code, in the look of your brand.
- 02
The conversation starts
The visitor scans, WhatsApp opens, they ask their question. No app, no account.
- 03
An answer about your venue
Where the store is, today's hours, how to park, which service is offered. The concierge answers with your information.
- 04
Your highlights, promoted
Sales, events, new stores: the concierge mentions them when relevant, without pushing.
What we set up
Configured for your venue, not for everyone.
- The store directory
- Locations, categories, hours, contacts. The visitor finds their store in one message.
- Hours and special days
- Bank holidays, late openings, Sunday openings. A single source of information, kept up to date by you.
- Parking and access
- Fees, free period, accessibility, transport. The most frequent questions, handled without a call.
- The centre's services
- Click & collect, tax refund, left luggage, concierge, baby rooms. Each service, explained and located.
- Events and campaigns
- Animations, sales, brand events. You add them to the sheet, the concierge suggests them.
- The dashboard
- What visitors look for, the most requested stores, the questions left unanswered.
An example
A conversation, as your guest experiences it.
A sample conversation with a fictional venue. Yours answers with your own information, under the name and in the tone you choose.
Centre Rivoli
online
Hello, where can I collect my click & collect order?
11:05
Hello. The pick-up point is on level 0, next to the information desk, open from 10am to 7pm. Please bring your order confirmation.
11:06
Thanks. And how long is parking free?
11:07
The first hour is free with a purchase validated at the till. I can also show you the way from the north car park.
11:08
Frequently asked questions
What people ask us before getting started.
- Does the concierge replace our information desk?
- No. It takes the repetitive questions, at any hour, and leaves your hosts the cases that call for a presence.
- Can it be used across several sites?
- Yes. Each site has its own sheet, name and dashboard. You compare what visitors ask from one site to the next.
- Can it announce our promotions?
- Yes, from what you add to the sheet. It mentions them when they help the conversation, without imposing them.
Other sectors
The same concierge, for every kind of venue.
Contact
Let's talk about your property.
Tell us about your venue, your needs, your timeline. Our team replies personally, within 48 hours.
Frequently asked questions
How does the launch work?
A brief to frame your property, its services and its tone, then the concierge is built: knowledge base, identity, QR codes and WhatsApp as per your plan. You validate every standard answer before launch.
Does Maison Chalambert Intelligence replace my team?
No. It answers immediate questions, at any hour, and hands your team anything that needs an action or information it doesn't have. It's an additional concierge, not a replacement.
What languages does the concierge answer in?
It adapts automatically to your guest's language, across more than 30 languages, with no extra configuration.
Does Maison Chalambert Intelligence integrate with my existing booking system?
Depending on the project and your needs. Talk to our team to review compatibility with your tools.
What kinds of venues can use Maison Chalambert Intelligence?
Hotels, restaurants, retail, events, transport, and more broadly any public-facing venue with recurring questions.
How long before my concierge is live?
Our team gets in touch within 24 hours. Depending on your property, installation can be completed within a week.