Terms of use

This document is a first draft of the terms of use, provided for information purposes. It is intended to be reviewed by a legal professional before serving as a definitive contractual commitment.

These terms govern the use of Maison Chalambert Intelligence, an AI-powered conversational concierge infrastructure for public-facing venues (hotels, short-let rentals, shops, event venues, among others).

The service lets a client property offer its own guests a concierge reachable by QR code, WhatsApp, or web browser.

The service is reserved for professionals (public-facing venues) that have entered into a commercial agreement with Maison Chalambert.

Access requires a dedicated configuration for the property (knowledge base, concierge identity, WhatsApp channel where applicable).

Unless otherwise agreed, the Essential and Signature plans are subject to a minimum 6-month commitment, billed monthly. Setup fees are due upon activation.

The Enterprise plan is subject to a quote and a specific contract.

The concierge answers primarily from the verified information the client property provides. Absent reliable information, it is designed to say so rather than invent an answer.

Maison Chalambert does not guarantee the absolute accuracy of every generated answer. The client property remains responsible for keeping the information it provides up to date, and for verifying sensitive answers (pricing, availability, cancellation policies).

The concierge does not carry out any real booking, payment or external action unless a specific technical integration has been explicitly put in place.

The client property agrees to provide accurate, up-to-date information, not to use the service for unlawful purposes, and to comply with WhatsApp Business's own terms (Meta) when that channel is enabled.

The infrastructure, code, the Maison Chalambert Intelligence brand and related assets remain the exclusive property of Maison Chalambert. Information specific to each property (knowledge base, brand identity) remains the property of the client.

Maison Chalambert takes reasonable steps to ensure the service's availability and reliability, without guaranteeing continuous availability. Maison Chalambert cannot be held liable for interruptions caused by third-party providers (hosting, messaging, AI provider).

Outside the commitment period, either party may terminate the agreement with reasonable notice, as specified in the applicable commercial contract.

These terms are governed by French law. Any dispute falls under the jurisdiction of French courts.

For any question regarding these terms: contact@maisonchalambert.com