AI concierge for events and festivals
Your event's concierge, before the first information stand.
Programme, access, shuttles, food, lost property: questions arrive by the thousand in a very short time, and your team is already out on the ground. The concierge answers every attendee, in their language, and gives you time back for what matters.
Day to day
What your guests ask, at any hour.
- What time does the next artist play?
- Where do I catch the shuttle to the car park?
- Where is the first aid post?
- Where can I report lost property?
- Can I enter with a backpack?
- Where can I eat gluten-free?
How it works
From the first scan to the answer.
- 01
QR codes on every medium
Tickets, wristbands, posters, signs, maps. The attendee scans when they have a question, wherever they are on the site.
- 02
A conversation, not an app
WhatsApp opens in a few seconds. The attendee has nothing to download, and the conversation stays in their phone.
- 03
The programme and the ground, in one message
Stage times, map, access, shuttles, rules: the concierge answers with your event's information.
- 04
Adjusted during the event
A programme change, a stage that moves, a shuttle cancelled: you update the sheet, and the concierge answers with the new information.
What we set up
Configured for your venue, not for everyone.
- The programme
- Artists, talks, workshops, times, venues. The most frequent question, handled without an information stand.
- Map and access
- Entrances, car parks, accessibility, water points, toilets, first aid. The attendee finds their way without searching.
- Shuttles and transport
- Times, departure points, taxis, car sharing. The way home, often the evening question.
- Food and services
- Stands, special diets, left luggage, phone charging, lost property. Each service, placed on the map.
- The rules
- Bags, prohibited items, minimum age, re-entry. The rules, explained clearly before an agent has to repeat them.
- The live dashboard
- The topics of the moment and their timing. You see where information is missing during the event, not after.
An example
A conversation, as your guest experiences it.
A sample conversation with a fictional venue. Yours answers with your own information, under the name and in the tone you choose.
Festival des Rives
online
Good evening, what time does the last shuttle to the station leave?
21:48
Good evening. The last shuttle leaves from the north entrance at 1:30am. There is one every 20 minutes until then.
21:49
And can I leave and come back into the site?
21:50
Yes, re-entry is possible with the exit stamp given at the gate. You need to show it on your return.
21:51
Frequently asked questions
What people ask us before getting started.
- Can the information be changed during the event?
- Yes. You update the sheet, and the concierge answers with the new information from the very next question.
- Is it suited to an event of several thousand people?
- Yes. The concierge answers many conversations at the same time, with no queue. You stay in control of the information it uses.
- What happens in an emergency?
- The concierge points to the first aid post and the emergency numbers you have given it. It never replaces your security teams.
Other sectors
The same concierge, for every kind of venue.
Contact
Let's talk about your property.
Tell us about your venue, your needs, your timeline. Our team replies personally, within 48 hours.
Frequently asked questions
How does the launch work?
A brief to frame your property, its services and its tone, then the concierge is built: knowledge base, identity, QR codes and WhatsApp as per your plan. You validate every standard answer before launch.
Does Maison Chalambert Intelligence replace my team?
No. It answers immediate questions, at any hour, and hands your team anything that needs an action or information it doesn't have. It's an additional concierge, not a replacement.
What languages does the concierge answer in?
It adapts automatically to your guest's language, across more than 30 languages, with no extra configuration.
Does Maison Chalambert Intelligence integrate with my existing booking system?
Depending on the project and your needs. Talk to our team to review compatibility with your tools.
What kinds of venues can use Maison Chalambert Intelligence?
Hotels, restaurants, retail, events, transport, and more broadly any public-facing venue with recurring questions.
How long before my concierge is live?
Our team gets in touch within 24 hours. Depending on your property, installation can be completed within a week.