AI concierge for airports and transport
The travellers' concierge, in their language, at any hour.
Left luggage, getting to the city centre, parking, services: travellers need the right information, right now, often in a language that is not their own. The concierge answers their practical questions, with no app to install.
Day to day
What your guests ask, at any hour.
- Where is the left-luggage office?
- How do I get to the city centre?
- Where can I get a taxi?
- Where can I charge my phone?
- Is the car park open at night?
- Is there a quiet waiting area?
How it works
From the first scan to the answer.
- 01
A QR code at every key point
Counters, signs, kiosks, waiting areas. Each location can have its own code, to understand where travellers have questions.
- 02
The traveller scans
The conversation opens on WhatsApp or on the web, in the language of their phone. No app to install.
- 03
Practical information, right away
Access, transport, services, shop hours, rules: the concierge answers with the information you give it.
- 04
Your teams relieved
Repetitive questions no longer go through your desk agents. They focus on the cases that need a person.
What we set up
Configured for your venue, not for everyone.
- Map and routes
- Terminals, zones, meeting points, access. The concierge places every service, in simple words.
- Transport and access
- Shuttles, trains, buses, taxis, car parks, reference fares. Your transport partners, presented at the right moment.
- Services and shops
- Left luggage, lost property, children's areas, dining, shops, hours. One piece of information, kept current.
- One code per zone
- A QR code per terminal, per lounge, per car park. You know where the questions come from, so where information is missing.
- Your travellers' languages
- The concierge answers in the traveller's language, without you having to choose in advance which ones to offer.
- The dashboard
- The topics that come back by zone and time of day. A steering tool to improve your signage.
An example
A conversation, as your guest experiences it.
A sample conversation with a fictional venue. Yours answers with your own information, under the name and in the tone you choose.
Coast Airport
online
Bonjour, où puis-je laisser mes bagages quelques heures ?
06:12
Bonjour. La consigne est au Terminal 1, niveau 0, à côté de la station de taxis. Elle est ouverte tous les jours de 6h à 22h.
06:13
Parfait, et comment aller au centre-ville ?
06:14
La navette part toutes les 15 minutes de la sortie du Terminal 1 et met environ 25 minutes. Je peux aussi vous donner le tarif d'un taxi.
06:15
Frequently asked questions
What people ask us before getting started.
- Can the concierge give the status of a flight or a train?
- Not without a connection to your systems. By default, it points to your screens and official website. A connection to your real-time data can be considered case by case.
- How many languages does it handle?
- It answers in the traveller's language. French, English, Spanish, Italian and German are in common use, with nothing to configure.
- Can we follow the questions by zone?
- Yes. With one QR code per zone, you see which zones generate the most questions, and on which topics.
Other sectors
The same concierge, for every kind of venue.
Contact
Let's talk about your property.
Tell us about your venue, your needs, your timeline. Our team replies personally, within 48 hours.
Frequently asked questions
How does the launch work?
A brief to frame your property, its services and its tone, then the concierge is built: knowledge base, identity, QR codes and WhatsApp as per your plan. You validate every standard answer before launch.
Does Maison Chalambert Intelligence replace my team?
No. It answers immediate questions, at any hour, and hands your team anything that needs an action or information it doesn't have. It's an additional concierge, not a replacement.
What languages does the concierge answer in?
It adapts automatically to your guest's language, across more than 30 languages, with no extra configuration.
Does Maison Chalambert Intelligence integrate with my existing booking system?
Depending on the project and your needs. Talk to our team to review compatibility with your tools.
What kinds of venues can use Maison Chalambert Intelligence?
Hotels, restaurants, retail, events, transport, and more broadly any public-facing venue with recurring questions.
How long before my concierge is live?
Our team gets in touch within 24 hours. Depending on your property, installation can be completed within a week.