AI concierge for hotels
Your hotel's concierge, on WhatsApp, at any hour.
Wi-Fi password, breakfast time, late check-out, a good table for tonight: your guests ask the same questions at every hour, and your front desk answers them one by one. The concierge answers in their place, in the guest's language, with your property's own information.
Day to day
What your guests ask, at any hour.
- What is the Wi-Fi password?
- Until what time is breakfast served?
- Can I check out later tomorrow?
- A good table for tonight, not too far?
- How do I get to the train station from the hotel?
- Until what time is the spa open?
How it works
From the first scan to the answer.
- 01
A QR code in every room
On the bedside table or the desk, a QR code made for your property, carrying the room number. An NFC chip can complete it, to open the concierge with a simple tap.
- 02
WhatsApp, no app
The guest scans, WhatsApp opens, the conversation starts. Nothing to download, nothing to create, no password.
- 03
A right answer, in their language
The concierge answers with your information: hours, services, house rules. The guest writes in their language and gets the reply in the same one.
- 04
From the stay to the review
The concierge accompanies the whole stay, then can point the guest to your review page at check-out.
What we set up
Configured for your venue, not for everyone.
- Your property sheet
- Breakfast, spa and room service hours, check-out rules, paid services. One document that you keep up to date yourself.
- The tone of the house
- The concierge's name, personality, and way of addressing the guest. A palace and a guesthouse do not speak the same way.
- The neighbourhood, curated
- Your trusted addresses: restaurants, bars, museums, shops, transport. Your concierge recommends the places you would recommend.
- Your services, at the right moment
- Breakfast, spa, late check-out, transfers: suggested when the conversation allows it, never as an advertisement.
- Urgent requests
- A problem in a room cannot wait for the dashboard. The request is flagged to your team on WhatsApp.
- The dashboard
- The topics that come back, the languages spoken, the questions left unanswered. What you need to improve your services, your sheet, your welcome.
An example
A conversation, as your guest experiences it.
A sample conversation with a fictional venue. Yours answers with your own information, under the name and in the tone you choose.
Hôtel Désir
online
Good evening, until what time is breakfast served?
20:41
Good evening. Until 10:30am, in the dining room or in your room. Would you like me to add it to your stay?
20:42
Yes please, for two, tomorrow at 8am.
20:43
Very good, I am passing it on to the team: two people, tomorrow at 8am. Have a good evening.
20:44
Frequently asked questions
What people ask us before getting started.
- Does the concierge need to connect to our booking software?
- No. It works from your property sheet, without a connection to your PMS. An integration can be considered later, for a specific need.
- Do our guests have to install an app?
- No. They scan the QR code and the conversation opens in WhatsApp, or on the web for those who do not use WhatsApp.
- What happens if the concierge does not know the answer?
- It does not guess. It says so and points the guest to your front desk. The question shows up in your dashboard, so you can complete your sheet.
Other sectors
The same concierge, for every kind of venue.
Contact
Let's talk about your property.
Tell us about your venue, your needs, your timeline. Our team replies personally, within 48 hours.
Frequently asked questions
How does the launch work?
A brief to frame your property, its services and its tone, then the concierge is built: knowledge base, identity, QR codes and WhatsApp as per your plan. You validate every standard answer before launch.
Does Maison Chalambert Intelligence replace my team?
No. It answers immediate questions, at any hour, and hands your team anything that needs an action or information it doesn't have. It's an additional concierge, not a replacement.
What languages does the concierge answer in?
It adapts automatically to your guest's language, across more than 30 languages, with no extra configuration.
Does Maison Chalambert Intelligence integrate with my existing booking system?
Depending on the project and your needs. Talk to our team to review compatibility with your tools.
What kinds of venues can use Maison Chalambert Intelligence?
Hotels, restaurants, retail, events, transport, and more broadly any public-facing venue with recurring questions.
How long before my concierge is live?
Our team gets in touch within 24 hours. Depending on your property, installation can be completed within a week.